We are typically able to ship your order out within the next business day. If your order is placed and processed early enough, we may even be able to get it shipped out the same day. We use either the US Postal Service or UPS to ship items from a variety of distribution locations. In stock items will ship from the nearest warehouse to the destination.
If your order was shipped via USPS, you may use the following link to track your order. You will need to cut/paste the tracking number that was included in your order email.
If your order was shipped via UPS, you may use this link to track your order.
If there is an issue with your order, please contact us as soon as possible. Please provide us your name, order number, and the reason you would like to return the merchandise. Upon review by a sales representative, you will be provided a return authorization number. If you mistakenly ordered the wrong product, you will be responsible for the shipping charges on products being returned to us. If the mistake was on our end, we will cover the shipping fee since it was our error. A 10% restocking fee will be applied to ALL returns. Returned merchandise must not be marked in any manner and in a resalable condition (other than damages). Closeout and discontinued items may not be returned.
We will provide you the return location to send the merchandise to once your return has been authorized.
Damages or discrepancies in our shipments must be reported to us within 24 hours. Shipments are checked, re-checked and initialed on the packing slip by an inspector before they leave our warehouse. Please have this packing slip (with the order number) available when contact us regarding problems. In case of damage or breakage, save all materials and damaged products so that UPS can inspect. All merchandise is carefully packed before leaving our warehouse. Responsibility for safe delivery of your shipment is assumed by the carrier upon acceptance of the shipment by the carrier.